Shipping Insurance

🛡️ Package Insurance — quick compensation for damage without waiting for a claim

€1
one-time fee
fee for the entire order
24 h
to report damage
from receipt of the package
claims
reklamacie@artmie.com
contact for insurance claims

The Package Insurance service covers compensation for damage to goods through an expedited process if any of the following events occur during shipping:

  • package damaged during shipping
  • package destroyed during shipping
  • package lost by the carrier

Shipping companies are responsible for delivering goods in undamaged condition, but their liability is limited by international conventions, and a standard claim with the carrier can take several weeks. With our service, you’ll receive a fast, hassle-free, free replacement or a refund.

How it works:
Within 24 hours of receiving your package, fill out the FORM. We’ll arrange for a courier to pick up the package (at our expense) and send you a replacement right away, without waiting for the claim with the carrier to be resolved.

How to Make a Claim

  1. In your cart, check the Shipping Insurance service before completing your order.
  2. Once paid, the service is automatically active for your entire order.
  3. If an insured event occurs, email us within 24 hours with your order number and photos of the damage.
  4. A customer service representative will contact you within 48 hours and explain what to do next.

Frequently Asked Questions

Report the damage within 24 hours of receiving the package. For faster processing, we recommend contacting us on the day you receive it.

No. We cover the pickup and return shipping for damaged goods. Just pack the goods in the original or replacement packaging.

We’ll offer you an alternative item of equal or greater value, or issue a full refund.

Report the damage by filling out the form. Attach photos showing the damage (the shipping label, packaging, and padding are important).

Yes. Personal pickup from lockers and pickup points counts as collecting a shipment from a pickup point. Check the package as soon as you receive it.

No. Insurance applies to the entire order — all products on one invoice are covered by a single fee.

The shipment insurance fee is not refunded if you withdraw from the contract. The service is provided when the shipment is dispatched.