Loyalty Programme Terms and Conditions

Artmie Loyalty Programme Terms and Conditions

1. Introductory provisions

  1. These terms and conditions govern the Artmie loyalty programme (the “Programme”) in the online shop artmie.com (the “Shop”).
  2. The Programme is operated by Artmie, spol. s r.o., Company ID 36731684, with its registered office at Strojárska 603, 06901 Snina, Slovakia (the “Operator”). Contact: info@artmie.sk.
  3. Points are earned by customers who shop in the Shop and are subscribed to the Shop’s newsletter. Points are recorded against the email address given in the order.
  4. Customers can view and redeem their points after logging in to their customer account with the same email address.
  5. The Operator’s employees do not take part in the Programme and do not earn points.

2. Earning points

  1. Customers earn points for orders placed in the Shop.
  2. Points are calculated on the price the customer pays for products, after discounts and excluding shipping. Shipping and other fees do not earn points.
  3. For every €1 paid for products, the customer earns 1 point.
  4. Points are credited only for orders placed by customers who are subscribed to the newsletter. If the customer subscribes no later than 7 days after placing an order, they will still earn the points for that order. As long as the customer is not subscribed to the newsletter, their new orders do not earn points.
  5. The Operator may award bonus points during selected promotions, for example on double-points days. The terms of the promotion will be published in the Shop.

3. Crediting and releasing points

  1. Points are shown to the customer immediately after the order is placed, with the status “pending”. Pending points cannot be redeemed.
  2. Points are released for use once both of the following conditions are met:
    1. the order has been paid (payment by bank transfer or card) or delivered (cash on delivery), and
    2. at least 30 days have passed since the order was placed.
  3. If an order to be paid by bank transfer is never paid, the points will not be released.
  4. If the customer does not collect the parcel or refuses it, the points will not be released and cannot be used for another order.

4. Deduction and blocking of points

Points always correspond to the amount the customer ultimately paid for the order. If this amount is reduced, the Operator will deduct the points for the reduced part.

  1. Order cancellation. If an order is cancelled, all points from that order are deducted. This also applies to unpaid orders.
  2. Order changes. If a product is removed from the order (for example, because it is out of stock) or a discount is subsequently applied to the order, the points are recalculated based on the new amount.
  3. Uncollected or refused parcel. All points from the order are deducted.
  4. Complaints and returns. While the complaint or return is being processed, the points from the order are blocked and cannot be used.
    1. If the customer receives a replacement product, the block ends and the points remain.
    2. If the customer receives a refund, the points for the returned goods are deducted.
  5. Refunds. In the case of a partial refund (for example, for damaged goods), the points for the refunded amount are deducted. If the full amount is refunded, all points from the order are deducted. Refunds of shipping costs do not affect points.
  6. Points are never deducted twice for the same part of an order.
  7. Points never go below zero. If the customer has already used the points, only their remaining balance is deducted. The Operator writes off the rest and the customer does not have to pay anything extra.

5. Value of points and rewards

  1. Points are not money. They cannot be cashed out, transferred to another person or used in another shop.
  2. Points can only be exchanged for rewards offered in the Programme. Each reward shows how many points it costs.
  3. A reward may in particular be a discount on a purchase, a discount on a selected product or a free gift with an order. A discount on a selected product applies to only 1 unit of that product in the order. The number of points, the value of the reward and the minimum order value are shown for each reward in the “My points” section. Example: for 100 points, the customer gets a €3 discount on orders of €30 or more.
  4. The Operator may change the range of rewards. The current range is always published in the customer account in the “My points” section.

6. Redeeming points

  1. The customer logs in, opens the “My points” section or the cart and clicks “Redeem” next to the chosen reward.
  2. The points are deducted at that moment. The customer receives a discount code (voucher), which is added to the cart and also sent by email.
  3. The voucher can only be used by that customer and only once.
  4. Some rewards require a minimum order value.
  5. Only one Programme voucher can be used per order. The voucher can be combined with reduced prices and free shipping.
  6. The customer may hold no more than one unused voucher for each reward at any one time.
  7. The customer may cancel an unused voucher. The points will then be returned to them.
  8. If an order for which the customer used points is cancelled, customer service will return the points used.

7. Validity and expiry of points

  1. Points remain valid as long as the customer makes at least one purchase every 12 months. If the customer makes no purchase for 12 months, all their points expire.
  2. A voucher must be used within 90 days of its creation. An unused voucher expires after this period and the points are not returned.
  3. Points also expire if the Programme is terminated (Article 8).

8. Final provisions

  1. The Operator may change or terminate these terms and conditions or the Programme.
  2. In the event of misuse of the Programme, for example repeatedly failing to collect parcels or other conduct contrary to these terms and conditions, the Operator may remove points or exclude the customer from the Programme.
  3. Customers’ personal data are processed in accordance with the privacy policy.
  4. Questions about the Programme and points balances are handled by customer service at info@artmie.sk.
  5. These terms and conditions take effect on 10 November 2026.