Loyalty Programme

ARTMIE LOYALTY PROGRAMME

Create more, pay less

Every purchase earns you points. Swap them for a discount on new paints, canvases or brushes. Just subscribe to our newsletter and we’ll add points to every order automatically.

How it works

Shop

For every €1 you spend on products, you get 1 point. Points are added automatically.

Collect

You’ll see your points straight after ordering. You can use them once the order has been paid or delivered and 30 days have passed.

Swap for a discount

What you can get with your points

Points	Reward	Minimum order
100 points	€3 off	€30
depends on reward	Discount on a selected product or a free gift	depends on reward

You’ll find the current rewards and your points balance in the “My points” section once you log in.

Tip: Every now and then we run double-points days. Keep an eye on our newsletter so you don’t miss out.

When you can use your points

Your points can have one of three statuses:

PendingWe’ve received your order. You can see the points, but you can’t use them yet.

AvailableThe order has been paid or delivered and 30 days have passed since you placed it. Your points are ready to spend.

On holdWhile we’re handling your complaint or return, the points from that order are on hold.

How to redeem your points

Log in to your account with the same email address you use for your orders.
Open the “My points” section or your cart.
Click “Redeem” next to the reward you want.
The discount code is added to your cart and we’ll also email it to you. Done!

The rules in brief

Points are calculated on the price you pay for products, after discounts. Shipping doesn’t earn points.
Points are for our newsletter subscribers. If you subscribe within 7 days of placing an order, you’ll still get the points for it.
The discount code is yours alone and is valid for one purchase.
Your points stay valid as long as you shop with us at least once every 12 months.
Points are not money. They can’t be cashed out, given to someone else or used in another shop.
If you used a points discount code on an order that was cancelled, get in touch and we’ll return the points you spent.

You’ll find the full wording in the Loyalty Programme Terms and Conditions.

FAQs

What happens to my points if I cancel an order?

The points you would have earned for the order are deducted. If you used a points discount code on the cancelled order, write to us and we’ll return the points you spent.

What if I return an item or make a complaint?

While we’re handling the complaint or return, the points from the order are on hold.

If you get a replacement product, you keep the points. If you get a refund, we’ll deduct the points for the refunded amount. Points spent on a discount are not returned when you return goods.

Why are my points still “pending”?

Points are released once the order has been paid (by bank transfer or card) or delivered (cash on delivery) and 30 days have passed since you placed it. If the order isn’t paid or you don’t collect the parcel, the points won’t be released.

I can’t see my points. What should I do?

Check that you’re logged in with the same email address you entered in your order. Points are credited to that email address. If you still can’t see your points, email us at info@artmie.sk.

I’m buying for a business. Do I get points?

Yes. Points are calculated on the price you actually pay. If you buy with a VAT number without VAT, points are calculated on the price excluding VAT.

Can I cancel an unused code?

Yes. You can delete an unused code in the “My points” section and your points will be returned. You can only have one unused code for each reward at a time.