Service Quality and Claims

I called the number provided, but no one answered.

Please make sure you called the customer service line at 057 2225 030 during its business hours, weekdays from 8:00 to 15:30. If no one answered during these hours, please try calling again or send us an email. If you are dissatisfied, you can contact the manager of ARTMIE, spol. s r.o. by email at manager@artmie.sk.

I have not received a reply to my email within 48 hours. What is the problem?

If your issue is urgent, we recommend contacting us by phone at the number listed on our website. This allows us to respond to your requests more quickly.

If I am not satisfied with the services of the Customer Service Center, who should I contact?

In that case, please contact the manager of ARTMIE, spol. s r.o. by email at manager@artmie.sk.

What should I do if I want to file a claim for a product?

In this situation, please contact us by email at reklamacie@artmie.com or using the contact form on the website. A Customer Service Center representative will contact you within 48 hours at the latest to explain the next steps for filing a claim for the product.

What should I do if I receive a damaged product?

When receiving a package, the buyer must check whether the shipping packaging is damaged, and, if necessary, open the package in front of the courier and inspect the product. If the product was damaged during shipping, you must file a claim with the shipping service. A claim for the product will only be accepted in this case. 

For product returns or exchanges, please send packages to ARTMIE, spol. s r. o., Strojárska 4268, 069 01 Snina.